Premium Quality Collection of Themes, Templates & Plugins
Welcome to ThemetechMount
Support Center
Our working hours (GMT +5.30) Monday to Friday:9:00 AM to 6:00 PM IST, Saturday: 10:00 AM to 1:00 PM IST Sunday Closed
Welcome to Our Support Portal
First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentations that included to your purchased file. We are located in GMT +5.30 time zone and we answer all questions within 4 – 24 hours in weekdays. In some rare cases the waiting time can be to 24 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Check the Documentation First
Before submitting a support request, please make sure you’ve thoroughly reviewed the documentation file included with your purchase. This comprehensive guide covers:
- Installation Steps: A step-by-step guide to set up your theme.
- Usage Instructions: Detailed explanations of theme features and functionalities.
- Solutions to Common Questions: Answers to frequently asked queries and troubleshooting tips.
In most cases, the documentation provides all the information you need, saving you time and ensuring a smooth experience without additional support.
What Is Included in Our Support
If you’ve thoroughly followed all the instructions in the theme documentation but still encounter issues, don’t worry—we’re here to help! Here’s what our support services include:
1. Assistance with Installation
If you experience trouble installing your theme despite following the documentation, we’ll gladly assist you and point you in the right direction.
2. Feature and Functionality Clarification
We answer questions related to the features and functionality included with the theme to ensure you can use it effectively.
3. Bug Fixes and Issue Resolution
If you’ve found an obvious bug that prevents you from using the theme as intended, contact our support team. We’ll work to provide fixes and address reported issues promptly.
What Is NOT Included in Our Support
Our support services focus on helping you use the theme as designed. However, the following are not included:
1. Customization Services
We do not provide support for advanced customizations or modifications to the theme’s layout or functionality beyond its default features.
2. Theme Installation for Beginners
If you’re new to WordPress or short on time, you can order our Theme Installation Service to have the theme installed for you.
3. Hosting and Server Issues
We cannot assist with issues related to your web hosting, server environment, or software installed on your local machine. These are outside the scope of theme support.
For more details, please refer to the support policy on Themeforest
What to do before submitting a ticket?:
- When you open a ticket, always provide the related URL address so we can see the problem. Also add a detailed screenshot as well. If you have a problem with the WordPress admin, we need your wp-login as well.
- We only support our products. If there is a problem with another product like 3rd party (plugin), you have to contact the author of the product.
- If you change the item’s code, please understand that we can not give support when you run into an issue that’s caused by the code changes. If you don’t have an idea of how to customize the theme, then hire someone expert who can handle any problem.
- When you are not sure if a feature is included, please ask us over ThemeForest comments before you purchase.
- If your support has expired, Please extended the support period. Read more about it here
